Privacy Policy

At SnowAI, Inc., we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your information when you use Snow Chat.

1. Information We Collect

Information You Provide

When you use Snow Chat, you may provide us with:

• Account Information: Name, email address, and authentication credentials when you sign up
• Conversation Data: Messages, prompts, questions, and other content you share with Snow Chat
• Files and Attachments: Images, documents, or other files you upload
• User Preferences: Settings, pinned suggestions, notification preferences, and other customizations
• Apps Data: App metadata (name, description, icon), app code and configuration, app actions, app storage data, app files, app schedules, and app context updates generated when you build or use custom apps
• Apps Permissions Data: Permission and domain access decisions you make for apps (for example, network allow or deny decisions)
• App Library Data: If you choose to submit or publish an app, listing metadata and optional publisher profile information you provide
• Integration Data: When you connect third-party services (like email or calendar), we may access data from those services with your permission

Information We Collect Automatically

When you use Snow Chat, we automatically collect:

• Usage Information: How you interact with Snow Chat, features used, and conversation patterns
• Device Information: Device type, operating system, browser type, and unique device identifiers
• Log Data: IP address, access times, pages viewed, and referring URLs
• Performance Data: Error reports, crash logs, and service performance metrics
• Billing Data: Subscription and payment status from our payment processors (we do not store full payment card numbers)

2. How We Use Your Information

We use your information to:

Provide and Improve Our Service

• Deliver AI-powered responses and assistance
• Remember your preferences and personalize your experience
• Maintain conversation history for context
• Execute tools and integrations you request
• Build, host, and run your custom apps and app actions
• Store and retrieve app data, files, and schedules
• Display and manage App Library listings, installs, and updates
• Identify and fix bugs and technical issues
• Analyze usage patterns to improve Snow Chat's functionality

Communicate With You

• Send service updates and security alerts
• Respond to your questions and support requests
• Deliver notifications you've opted into (like app notifications)
• Send billing and subscription communications

Ensure Security and Safety

• Detect and prevent fraud, abuse, and security threats
• Review and moderate App Library submissions and reported content
• Enforce our Terms of Service
• Comply with legal obligations

3. What We Don't Do With Your Data

We want to be crystal clear about what we don't do:

• We do not sell your data. We will never sell your personal information or conversations to third parties.
• We do not use your conversations to train AI models. Your conversations remain private and are not used to train or improve AI models.
• We do not share data for advertising. We do not share your information with advertisers or data brokers.

4. How We Share Information

We may share your information in limited circumstances:

Service Providers

We work with trusted service providers who help us operate Snow Chat (such as hosting, authentication, database, storage, AI model, analytics/logging, email, push notification, scheduling, and payment providers). These providers are contractually obligated to protect your data and only use it to provide services to us.

Third-Party Integrations

When you connect third-party services (like Gmail, Google Calendar), we may access data from those services solely to fulfill your requests (like reading emails or creating calendar events). This access is governed by those services' privacy policies and the permissions you grant.

App Library Publishing

If you submit and publish an app to the App Library, selected listing information is visible to other users and visitors. This may include app name, icon, subtitle, description, categories, version information, app permissions/network-access summary, and publisher display information (such as display name and optional website/bio if you provide them).

Legal Requirements

We may disclose your information if required to:

• Comply with applicable laws or legal processes
• Respond to lawful requests from government authorities
• Protect our rights, property, or safety
• Prevent illegal activity, fraud, or security threats

Business Transfers

If SnowAI, Inc. is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change and how it affects your data.

5. App Permissions and Controls

Runtime Permissions

Apps can request capabilities (for example, network access, file storage, notifications, schedules, AI generation, and related app features). We store permission-related settings to enforce your decisions and protect your account.

Domain and Network Controls

Network access is permission-controlled. You can review and adjust app network access decisions in app settings when available.

Library App Updates

App Library updates may require explicit acceptance when a new version requests expanded privacy access (for example, additional permissions or domains).

6. Data Retention and Deletion

Active Accounts

We retain your data as long as your account is active or as needed to provide Snow Chat services.

Account Deletion

When you delete your account, we retain your data for 30 days to allow for account recovery. After 30 days, your data is permanently deleted from our systems.

Legal Obligations

We may retain certain information longer if required by law or for legitimate business purposes (like resolving disputes or enforcing agreements).

7. Your Privacy Rights

You have the following rights regarding your data:

Access and Portability

You can access your account information and conversation history through Snow Chat at any time. You can request a copy of your data by contacting us.

Correction

You can update your account information directly in Snow Chat or by contacting us.

Deletion

You can delete your account at any time through your account settings. After the 30-day retention period, all your data will be permanently deleted.

Revoke Permissions

You can disconnect third-party integrations and manage app permissions through Snow Chat's settings where available.

Opt-Out of Communications

You can opt out of promotional emails by following unsubscribe instructions. Note that you'll still receive essential service-related communications.

To exercise these rights, contact us at contact@snowchat.ai. We'll respond to your request within a reasonable timeframe.

8. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit and at rest
• Regular security audits and monitoring
• Access controls and authentication requirements
• Secure infrastructure and data centers

However, no method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Children's Privacy

Snow Chat is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us immediately, and we will delete that information.

10. International Users

Snow Chat is operated from the United States. If you access Snow Chat from outside the U.S., your information will be transferred to, stored, and processed in the United States. By using Snow Chat, you consent to this transfer.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze usage. You can control cookies through your browser settings, but disabling cookies may affect some functionality.

12. U.S. State Privacy Rights

Depending on where you live (for example, California), you may have additional privacy rights under applicable state privacy laws, including rights to know, access, delete, and correct personal information, and to appeal certain requests where required by law.

To exercise these rights, contact us at contact@snowchat.ai.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. If we make material changes, we'll notify you by email or through Snow Chat. The updated policy will indicate the date it was last updated. Your continued use of Snow Chat after changes take effect constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at contact@snowchat.ai.