Gleap
All-in-one customer feedback platform for tickets, chat sessions, engagements, help center collections, and product-feedback features.
Tailored to product teams that triage and archive tickets, run chat conversations, design help center collections, and clone engagements across projects.
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Example Use Cases
These are example ways Snow can use Gleap when building apps with you. This list is meant to show examples, not document every possible capability. Connecting an account does not make Snow run these automatically on its own.
Tool to archive a ticket. Use after confirming the ticket ID and that the ticket is resolved. Call when moving tickets to history.
Tool to archive all tickets matching specific type and status criteria. Use when you need to bulk archive multiple tickets at once based on their type and status.
Tool to clone an existing engagement. Use when you need to duplicate an engagement with all its configuration.
Tool to create a help center collection. Use when adding a new organizational grouping in your Help Center.
Creates a new chat message in a Gleap chat session. Use this action to: - Send a message as a user or admin in an existing chat session - Reply to customer inquiries in the Gleap support system - Add messages to ongoing conversations The action requires a valid sessionId (obtained from get_all_sessions or get_all_chat_messages actions), a role ("user" or "admin"), and message content. Returns the created message with its ID, timestamps, and configuration details.
Create a new user session in Gleap and associate it with a project. Use this to track user activity, engagement metrics, and session data. Sessions can be created with minimal information and enriched later through identify_user or other API calls.
Tool to create a new team. Use when you have team details ready and want to assign tickets among members.
Create a new support ticket in Gleap with detailed information including title, description, type, priority, status, tags, and attachments. Supports custom metadata and sentiment tracking for comprehensive ticket management and customer feedback analysis.
Tool to create or update AI content in Gleap's knowledge base. Use when adding new documentation, help articles, or product information that AI assistants can reference. Supports text, file, and product content types with optional batch operations.
Tool to create a new engagement banner in Gleap. Use when you want to add a banner for user engagement, announcements, or surveys. All fields are optional; the API will create a banner with default values if no fields are specified (default name: 'New survey', status: 'draft', format: 'widget', frequency: 'once').