Gong
Revenue intelligence platform for calls, conversations, deals, transcripts, coaching, and sales activity.
Covers revenue conversations, call records, transcripts, call metadata, and conversation-intelligence updates.
Example Use Cases
These are the Gong actions Snow can use when building apps with you. Connecting an account does not make Snow run these on its own.
Tool to fetch specific call metadata by call ID. Use when you need to retrieve detailed information about a specific call using Gong's unique identifier.
Tool to retrieve call transcripts from Gong. Use when you need to access the text content of calls with speaker information, timestamps, and topic categorization. Requires either a date range or specific call IDs to filter results.
Tool to retrieve Gong Engage flows assigned to specified prospects. Use when you need to get flow instance IDs and details for specific CRM prospect IDs. Requires 'api:flows:read' scope.
Tool to retrieve interaction trend statistics for users based on calls with Whisper enabled. Use when analyzing user interaction patterns, measuring engagement metrics, or tracking communication behaviors over a specified date range. Returns metrics like interactivity, question rate, longest monologue, and patience levels.
Tool to retrieve individual user details by user ID. Use when you need to fetch specific user information including profile data, settings, and organizational details.
Tool to retrieve all available call outcomes defined in Gong. Use when you need to list all call outcome configurations including their categories, sentiments, and automation settings.
Tool to list all Gong Engage flow folders with visibility types. Use when you need to retrieve company flow folders, personal folders, and folders shared with a specific user.
Tool to retrieve all scorecards within the Gong system. Use when you need to list all scorecard configurations and their associated assessment questions.
Tool to retrieve Engage tasks assigned to a specific user with filtering options. Use when you need to list tasks by status, action type, and other criteria. Requires 'api:tasks:read' scope.
List calls that took place during a specified date range. When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:calls:read:basic'.
Tool to unassign flows from prospects by their CRM Prospect ID. Use when you need to remove a prospect from specific flows or all flows in Gong Engage.
Validates Gong meeting integration status for one or more users by their email addresses. This endpoint checks if users have their meeting integration properly configured in Gong. Returns status information including whether users exist, if their integration is valid, and any error messages with help/fix URLs if issues are found. Use this when you need to: - Verify meeting integration is working for specific users - Diagnose meeting recording or import issues - Check if users are properly set up to use Gong meeting features - Troubleshoot why meetings aren't being captured for certain users Note: The API returns an empty array when all specified users have valid integration or when users don't have meeting integration issues to report.
Adds a call media, recorded by a telephony system (PBX) or other media recording facility. Gong accepts call recordings in various audio and video file formats, including WAV, MP3, MP4, MKV and FLAC. If uploading a dual-channel (stereo) file separated by speaker, make sure to specify which channel corresponds to the company team member (rep) in the parties/mediaChannelId parameter of the Add New Call operation. When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:calls:create'.
When using this endpoint, either provide a downloadMediaUrl or use the returned callId in a follow-up request to /v2/calls/{id}/media to upload the media file. When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:calls:create'.
Lists the aggregated activity of multiple users within the Gong system for each time period within the defined date range. This endpoint returns multiple records, one for each user. For each user there are items for every time period in the date range, including statistics about the user's activity. Records are returned only for users with activity in the range. When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:stats:user-actions'.
Lists the activity of multiple users within the Gong system during a defined period. Given the period, this endpoint returns multiple records, one for each user, with an applicable activity during the period. Each record includes statistics about the user's activity. When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:stats:user-actions'.
Use this endpoint to assign a number of prospects to a flow. Prospects can be contacts or leads in your CRM. Generate a list of comma separated CRM Ids of the prospects you want to add to a flow. The flowInstanceOwnerEmail parameter is the email address of the Gong user who set up the flow instance and owns the flow to-dos. You can assign up to 200 prospects to a flow in a single request. When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:flows:write'.
When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:meetings:user:create'.
Create a permission profile in a given workspace.
Shows the elements in the Gong system that reference the given phone number. Given a phone number, this endpoint returns details of any leads or contacts with this phone number and their associated calls and email messages. When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:data-privacy:read'.
Deletes an existing generic CRM integration from the Gong platform. This endpoint asynchronously removes a CRM integration and all its associated CRM objects (Accounts, Contacts, Deals, Leads, and Users). Use this when you want to disconnect a previously established integration between Gong and a CRM system. IMPORTANT: This endpoint only works with generic CRM integrations created via the 'register_crm_integration' action. It does NOT delete native integrations (e.g., Salesforce, HubSpot) that were set up directly through Gong's UI. The deletion is permanent and cannot be undone, so use with caution. This operation will affect data synchronization and may impact existing analytics or reports that rely on the integrated CRM data. Before deletion, you can retrieve existing integration details using the 'get_crm_integration_details' action to verify the integration ID.
Deletes a Gong meeting created via the Meetings API (Beta). Use this to remove a scheduled meeting by providing its unique meeting ID and the organizer's email address. Note: This endpoint is for meetings created through Gong's Meetings API, not for recorded calls accessible via the Calls API. Returns organizer email and request ID upon successful deletion.
Remove individual user access from calls. The request can only remove access previously given by the /v2/calls/users-access API. If a given user does not have access to the call, they will be unaffected. If a given user does have access to the call, but not through the public API (for example if the call was shared with the user), the user's access will remain unchanged. When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:call-user-access:write'.
Erase all data associated with an email address from Gong (GDPR compliance). This endpoint permanently deletes from the Gong system: - All calls where the email address appears (as lead, contact, attendee, or speaker) - All email messages sent to or from the address - All leads or contacts with this email address IMPORTANT NOTES: - The deletion is NOT immediate and may take several hours to complete - Has a data integrity protection mechanism to prevent deletion of abnormal number of objects - Delete the data from your CRM and email system BEFORE this operation to prevent re-import - If deletion fails, contact support at help@gong.io - Requires Bearer token scope: 'api:data-privacy:delete' CAUTION: This is a destructive operation that cannot be undone.
Given a phone number, this endpoint deletes from the Gong system any leads or contacts with a matching phone number or mobile phone number. Email messages sent to or from these leads/contacts are deleted. Calls where the leads/contacts appear are deleted. The deletion is not immediate, and may take several hours to complete. This endpoint contains a data integrity protection mechanism to prevent the deletion of an abnormal number of objects. If the deletion fails please contact support at help@gong.io Delete the data from your CRM and email system before performing this operation so that private data is not re-imported into Gong. When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:data-privacy:delete'.
Returns a list of all permission profiles. The listing is in the alphabetical order of the profile names.
Retrieves details of generic CRM integrations registered with Gong. This endpoint returns generic CRM integrations that were set up using the PUT /v2/crm/integrations endpoint. It does NOT return native integrations (e.g., SALESFORCE, HubSpot) that are configured through Gong's UI. Note: Gong allows only one active CRM integration at a time (either generic or native). If a native integration is active, you cannot register a generic integration until the native one is disconnected. Returns an empty list if no generic CRM integrations exist. Required OAuth scope: 'api:crm:integrations:read'
Retrieves specific CRM objects by their IDs from Gong's CRM integration. Use this endpoint to fetch detailed information about CRM entities (accounts, contacts, deals, or leads) that have been uploaded to Gong through a registered CRM integration. This is particularly useful during development to verify that CRM objects are uploaded and processed correctly. Prerequisites: - A registered CRM integration (use the register CRM integration endpoint first) - CRM objects must be uploaded to Gong before they can be retrieved - You need the specific CRM IDs of the objects you want to fetch The response includes a crmObjectsMap containing the requested CRM objects with their fields and values as defined in your CRM system.
The GetCRMRequestStatus endpoint retrieves the current status of CRM integration requests in the Gong platform. It allows users to check the progress and outcome of operations related to CRM data uploads, synchronization, or other CRM-related processes. This endpoint is particularly useful for monitoring the health and progress of CRM integrations, troubleshooting issues, and ensuring data consistency between Gong and connected CRM systems. It should be used when you need to verify if a CRM integration request has been completed, is still in progress, or has encountered any errors. The endpoint does not modify any data and is intended for status checking only. Note that the specific details returned may vary depending on the type and complexity of the CRM integration request being queried.
Returns a permission profile.
Retrieves a list of users who have been granted individual access to specific calls through the API. This endpoint returns only users with explicit API-granted access and doesn't include users who have access through other means (such as being sharing recipients or having access through permission profiles). When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:call-user-access:read'.
Tool to retrieve historical changes to a user's settings. Use when you need to track capability modifications for a specific user identified by their Gong ID.
List all of the coaching metrics of a manager. When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:coaching:read'.
Returns a list of all workspaces including their details. When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:workspaces:read'.
List all of the company's users. When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:users:read'.
Given a folder id, this endpoint retrieves a list of calls in it. When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:library:read'.
Engage flows have the following visibility types: * Company: visible to everyone in the company, can only be edited by users with edit permissions. * Personal: reps can set up their own flows which are only available to them. * Shared: reps can share a flow with other reps. Those reps can then add leads to the flow. This endpoint returns all company flows, together with personal flows and flows shared with the user specified in the flowOwnerEmail parameter. When accessed through a Bearer token authorization method, use the 'api:flows:read' scope.
Retrieves schema fields for a specific CRM object type within a Generic CRM integration. Returns field metadata including names, data types (STRING, NUMBER, PICKLIST, etc.), labels, reference relationships, and picklist values for ACCOUNT, CONTACT, DEAL, or LEAD objects. IMPORTANT: Only works with Generic CRM integrations created via /v2/crm/integrations API. Does NOT work with native integrations (Salesforce, HubSpot, Dynamics 365). Required: integrationId (from Generic CRM integration creation), objectType (ACCOUNT/CONTACT/DEAL/LEAD).
List multiple Users. When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:users:read'.
When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:digital-interactions:write'.
Retrieve the daily activity of multiple users within the Gong system for a range of dates. This endpoint returns records including statistics about each user's activity, on the daily level. Records are returned only for users with activity in the range. When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:stats:user-actions:detailed'.
Updates an existing CRM integration in the Gong platform. This endpoint allows you to modify the details of a previously set up integration between Gong and your Customer Relationship Management (CRM) system. It's primarily used for changing the integration's name or reassigning the ownership to a different team member. This operation is crucial for maintaining accurate and up-to-date integration configurations, especially when there are changes in your organization's structure or integration strategies. Note that this endpoint only updates the integration metadata and does not affect the actual data synchronization between Gong and your CRM.
Tool to push content share engagement events to Gong's activity timeline. Use when documenting that a Gong user shared content with external participants such as contracts or proposals.
Tool to log content view engagement events to Gong's activity timeline. Use when tracking external participants viewing shared content like documents or presentations.
Report custom engagement events to Gong's activity timeline. Use this action to track when external participants (prospects, customers) engage with content such as viewing documents, signing contracts, attending webinars, or downloading materials. The events appear in Gong's activity timeline and help track customer engagement. Required fields: reportingSystem (identifier for your system), eventTimestamp (ISO-8601 format), and actor information (at minimum actor__email and actor__name) to identify who performed the action. Common use cases: Document viewed, contract signed, webinar attended, presentation downloaded, proposal opened. When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:engagement-data:write'.
Retrieve all the answers for the scorecards that were reviewed during a specified date range, for calls that took place during a specified date range, for specific scorecards or for specific reviewed users. When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:stats:scorecards'.
Retrieves data privacy information for a third-party email address. Shows all elements in the Gong system that reference the given email address, including calls, email messages, meetings, customer data, and engagement events. This endpoint is designed for third-party privacy requests (e.g., customers, prospects, or external contacts) and will reject internal Gong user email addresses. When accessed through a Bearer token authorization, this endpoint requires the scope 'api:data-privacy:read'.
Lists detailed call data for calls that took place during a specified date range, have specified call IDs or hosted by specified users. When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:calls:read:extensive'. Moreover, clients requesting media download URLs by the contentSelector.exposedFields.media field should also have the scope 'api:calls:read:media-url'.
Use this endpoint to retrieve a list of public library folders. We do not allow retrieval of either private or archived folders. When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:library:read'.
List log entries that took place during a specified time range. When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:logs:read'.
Returns a list of all calls that were manually associated or re-associated with CRM account and deal/opportunity since a given time. Actions will be listed in the ascending order of their timing. Notice if a call was associated and later re-associated the API will return both events. When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:crm-calls:manual-association:read'.
Retrieves details of all keyword trackers in the system or in a given workspace. When accessed through a Bearer token authorization method, this endpoint requires the 'api:settings:trackers:read' scope.
Returns a list of all users whose access is controlled by the given permission profile. When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:users:read'.
Give individual users access to calls. If a user already has access (perhaps the call was shared with them, or they have access through their permission profiles) the request will have no effect. When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:call-user-access:write'.
When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:meetings:user:update'.
Update a permission profile.
Uploads CRM entity data to Gong via LDJSON file. Use this to insert, update, or delete CRM entities (Accounts, Contacts, Deals, Leads, Stages, Business Users) in Gong's platform. The file should be in LDJSON format (Line-Delimited JSON) where each line is a separate JSON object representing one entity. Each entity object must include 'objectId' (unique CRM ID), 'objectType' (matching the objectType parameter), and 'fields' (array of name-value pairs for entity attributes). Maximum file size is 200MB. After upload, use the returned requestId with /v2/crm/request-status to check processing status. Requires 'api:crm:upload' scope and a registered CRM integration (via /v2/crm/integrations).