Gong

Tool to fetch specific call metadata by call ID. Use when you need to retrieve detailed information about a specific call using Gong's unique identifier.

Tool to retrieve call transcripts from Gong. Use when you need to access the text content of calls with speaker information, timestamps, and topic categorization. Requires either a date range or specific call IDs to filter results.

Tool to retrieve Gong Engage flows assigned to specified prospects. Use when you need to get flow instance IDs and details for specific CRM prospect IDs. Requires 'api:flows:read' scope.

Tool to retrieve interaction trend statistics for users based on calls with Whisper enabled. Use when analyzing user interaction patterns, measuring engagement metrics, or tracking communication behaviors over a specified date range. Returns metrics like interactivity, question rate, longest monologue, and patience levels.

Tool to retrieve individual user details by user ID. Use when you need to fetch specific user information including profile data, settings, and organizational details.

Tool to retrieve all available call outcomes defined in Gong. Use when you need to list all call outcome configurations including their categories, sentiments, and automation settings.

Tool to list all Gong Engage flow folders with visibility types. Use when you need to retrieve company flow folders, personal folders, and folders shared with a specific user.

Tool to retrieve all scorecards within the Gong system. Use when you need to list all scorecard configurations and their associated assessment questions.

Tool to retrieve Engage tasks assigned to a specific user with filtering options. Use when you need to list tasks by status, action type, and other criteria. Requires 'api:tasks:read' scope.

List calls that took place during a specified date range. When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:calls:read:basic'.

When using this endpoint, either provide a downloadMediaUrl or use the returned callId in a follow-up request to /v2/calls/{id}/media to upload the media file. When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:calls:create'.

When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:meetings:user:create'.

Create a permission profile in a given workspace.

When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:digital-interactions:write'.

Tool to unassign flows from prospects by their CRM Prospect ID. Use when you need to remove a prospect from specific flows or all flows in Gong Engage.

Adds a call media, recorded by a telephony system (PBX) or other media recording facility. Gong accepts call recordings in various audio and video file formats, including WAV, MP3, MP4, MKV and FLAC. If uploading a dual-channel (stereo) file separated by speaker, make sure to specify which channel corresponds to the company team member (rep) in the parties/mediaChannelId parameter of the Add New Call operation. When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:calls:create'.

Use this endpoint to assign a number of prospects to a flow. Prospects can be contacts or leads in your CRM. Generate a list of comma separated CRM Ids of the prospects you want to add to a flow. The flowInstanceOwnerEmail parameter is the email address of the Gong user who set up the flow instance and owns the flow to-dos. You can assign up to 200 prospects to a flow in a single request. When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:flows:write'.

Updates an existing CRM integration in the Gong platform. This endpoint allows you to modify the details of a previously set up integration between Gong and your Customer Relationship Management (CRM) system. It's primarily used for changing the integration's name or reassigning the ownership to a different team member. This operation is crucial for maintaining accurate and up-to-date integration configurations, especially when there are changes in your organization's structure or integration strategies. Note that this endpoint only updates the integration metadata and does not affect the actual data synchronization between Gong and your CRM.

Tool to push content share engagement events to Gong's activity timeline. Use when documenting that a Gong user shared content with external participants such as contracts or proposals.

Tool to log content view engagement events to Gong's activity timeline. Use when tracking external participants viewing shared content like documents or presentations.

Report custom engagement events to Gong's activity timeline. Use this action to track when external participants (prospects, customers) engage with content such as viewing documents, signing contracts, attending webinars, or downloading materials. The events appear in Gong's activity timeline and help track customer engagement. Required fields: reportingSystem (identifier for your system), eventTimestamp (ISO-8601 format), and actor information (at minimum actor__email and actor__name) to identify who performed the action. Common use cases: Document viewed, contract signed, webinar attended, presentation downloaded, proposal opened. When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:engagement-data:write'.

Give individual users access to calls. If a user already has access (perhaps the call was shared with them, or they have access through their permission profiles) the request will have no effect. When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:call-user-access:write'.

When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:meetings:user:update'.

Update a permission profile.

Deletes an existing generic CRM integration from the Gong platform. This endpoint asynchronously removes a CRM integration and all its associated CRM objects (Accounts, Contacts, Deals, Leads, and Users). Use this when you want to disconnect a previously established integration between Gong and a CRM system. IMPORTANT: This endpoint only works with generic CRM integrations created via the 'register_crm_integration' action. It does NOT delete native integrations (e.g., Salesforce, HubSpot) that were set up directly through Gong's UI. The deletion is permanent and cannot be undone, so use with caution. This operation will affect data synchronization and may impact existing analytics or reports that rely on the integrated CRM data. Before deletion, you can retrieve existing integration details using the 'get_crm_integration_details' action to verify the integration ID.

Deletes a Gong meeting created via the Meetings API (Beta). Use this to remove a scheduled meeting by providing its unique meeting ID and the organizer's email address. Note: This endpoint is for meetings created through Gong's Meetings API, not for recorded calls accessible via the Calls API. Returns organizer email and request ID upon successful deletion.

Remove individual user access from calls. The request can only remove access previously given by the /v2/calls/users-access API. If a given user does not have access to the call, they will be unaffected. If a given user does have access to the call, but not through the public API (for example if the call was shared with the user), the user's access will remain unchanged. When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:call-user-access:write'.

Erase all data associated with an email address from Gong (GDPR compliance). This endpoint permanently deletes from the Gong system: - All calls where the email address appears (as lead, contact, attendee, or speaker) - All email messages sent to or from the address - All leads or contacts with this email address IMPORTANT NOTES: - The deletion is NOT immediate and may take several hours to complete - Has a data integrity protection mechanism to prevent deletion of abnormal number of objects - Delete the data from your CRM and email system BEFORE this operation to prevent re-import - If deletion fails, contact support at help@gong.io - Requires Bearer token scope: 'api:data-privacy:delete' CAUTION: This is a destructive operation that cannot be undone.

Given a phone number, this endpoint deletes from the Gong system any leads or contacts with a matching phone number or mobile phone number. Email messages sent to or from these leads/contacts are deleted. Calls where the leads/contacts appear are deleted. The deletion is not immediate, and may take several hours to complete. This endpoint contains a data integrity protection mechanism to prevent the deletion of an abnormal number of objects. If the deletion fails please contact support at help@gong.io Delete the data from your CRM and email system before performing this operation so that private data is not re-imported into Gong. When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:data-privacy:delete'.

Uploads CRM entity data to Gong via LDJSON file. Use this to insert, update, or delete CRM entities (Accounts, Contacts, Deals, Leads, Stages, Business Users) in Gong's platform. The file should be in LDJSON format (Line-Delimited JSON) where each line is a separate JSON object representing one entity. Each entity object must include 'objectId' (unique CRM ID), 'objectType' (matching the objectType parameter), and 'fields' (array of name-value pairs for entity attributes). Maximum file size is 200MB. After upload, use the returned requestId with /v2/crm/request-status to check processing status. Requires 'api:crm:upload' scope and a registered CRM integration (via /v2/crm/integrations).