incident.io

Incident management and response platform for alerts, alert routes, catalog types, custom fields, and incident workflows.

Useful for on-call teams that configure alert sources and routes, build catalogs of services and components, and add custom fields for incident triage.

Sign in to connect incident.io

Example Use Cases

These are example ways Snow can use incident.io when building apps with you. This list is meant to show examples, not document every possible capability. Connecting an account does not make Snow run these automatically on its own.

Bulk Update Catalog Entries V3

Tool to bulk update catalog entries in incident.io v3 API. Use when you need to create or update multiple catalog entries at once for a specific catalog type. This is more efficient than updating entries individually. The API returns 204 No Content on success.

Create Alert Attribute V2

Tool to create an alert attribute in incident.io. Use when you need to define structured data fields that can be parsed from alerts coming in via alert sources. Alert attributes allow you to extract and organize information from incoming alerts.

Create Alert Route V2

Tool to create an alert route in incident.io. Use when you need to configure how alerts should be processed, routed, and potentially converted into incidents based on conditions, grouping rules, and templates.

Create Alert Source V2

Tool to create a new alert source in incident.io. Use when you need to set up a new integration for receiving alerts from external systems via HTTP webhooks or manual entry.

Create Catalog Entry V3

Tool to create a catalog entry in incident.io using the V3 API. Use when you need to add a new entry to a catalog type with specific attribute values. Catalog entries represent items like teams, services, or custom resources in your incident management workflow.

Create Catalog Type V3

Tool to create a new catalog type in incident.io V3 API. Use when you need to define custom resource types for your organization's catalog, such as teams, services, or infrastructure components.

Create Custom Field Option

Tool to create a new custom field option in incident.io. Use when you need to add a new selectable value to an existing custom field.

Create Custom Field V2

Tool to create a custom field in incident.io using the V2 API. Use when you need to add a new custom field to track additional information during incidents.

Create Escalation V2

Tool to create an escalation in incident.io. Use when you need to page users to respond to alerts. You must specify either an escalation_path_id or direct targets (users/schedules).

Create Incident Role V2

Tool to create a new incident role in incident.io using the V2 API. Use when you need to define a new role type that can be assigned during incidents to organize responsibilities and ensure the right people are engaged during incident response.