Modem
Customer conversation analysis producing structured topics, people, and company insights.
Turns a pile of customer conversations into themes, and reports which accounts raised a given issue.
Use Modem with Snow
Snow is a personal AI assistant that builds real apps for you, and they can put Modem to work.
What Snow can do with Modem
These are the Modem operations Snow and the apps you build with it can run. Sign in to choose which ones Snow may run without asking.
Reads19
Look at your data without changing it.
- Get Channel
Get one channel's source details, connection state, context, timestamps, and message count by UUID.
- Get Company
Get one company's core details, connection values, domain, logo, and VIP status by decimal ID.
- Get Company Activity
Get one company's message count, weekly activity series, and source-level message breakdown.
- Get Company History
Get up to 50 company audit records plus merge history. The API reports the total audit count but exposes no cursor or page parameter, so this tool cannot retrieve records beyond the requested limit.
- Get Company Identities
Get external platform identities linked to one company by Modem's identify operation.
- Get Current Organization
Return the organization selected by the connected API key. Use this as an authentication smoke test and to confirm the active tenant; it returns no member, credential, or plan details.
- Get Person
Get one person's complete profile, including company, connections, tags, sources, timestamps, identities, and message activity aggregates.
- Get Person History
Get up to 50 person audit records plus merge history. The API reports the total audit count but exposes no cursor or page parameter, so this tool cannot retrieve records beyond the requested limit.
- Get Person Identities
Get all external platform identities linked to one person.
- Get Person Source Stats
Get one person's message counts broken down by source platform.
Creates2
Add something new to your account.
- Create Companies
Create one to 50 companies in one batch. Each item succeeds or fails independently; use a one-item array to create one company.
- Create People
Create one to 50 people in one batch. Each item succeeds or fails independently; use a one-item array to create one person.
Updates6
Change something that is already there.
- Add People to Company
Associate one or more existing people with an existing company. People already associated with the company are reported as skipped. This changes company membership, and the approved API surface has no inverse removal operation.
- Identify External Records
Upsert links from external platform records to Modem people and companies in batches of 50. Modem matches platform identities before natural keys, can create records only from the documented creation fields, links resolved memberships, and reports probable duplicate conflicts without merging them.
- Update Companies
Update one to 50 companies in one batch. Omitted fields remain unchanged, explicit null values clear nullable fields, and each item reports success independently.
- Update People
Update one to 50 people in one batch. Omitted fields remain unchanged, explicit null values clear nullable fields, and each item reports success independently.
- Update Topic
Update one topic's priority, lifecycle, issue type, complete keyword list, or archive state. Omitted fields remain unchanged; issue_type=null clears the classification.
- Update Topics
Set priority or archive state for one to 100 topics at once. Provide at least one change, use archived=false to unarchive, and provide an archive reason only with archived=true.
Deletes3
Remove something. This often cannot be undone.
- Merge Companies Irreversibly
Irreversibly merge one or more source companies into one surviving target. All domains, person associations, and Slack workspaces move to the target, and source records cannot be restored by this API. Requires explicit confirm_irreversible=true. Supply an Idempotency-Key when retrying the same merge to avoid applying it twice.
- Merge People Irreversibly
Irreversibly merge one or more source people into one surviving target. All identities, emails, and company associations move to the target, and source records cannot be restored by this API. Requires explicit confirm_irreversible=true. Supply an Idempotency-Key when retrying the same merge to avoid applying it twice.
- Merge Topics Irreversibly
Irreversibly merge 1 to 50 source topics into one surviving target. Modem archives and marks every source as merged, then copies their group and event associations to the target; this API cannot undo the merge. Requires explicit confirm_irreversible=true. Supply an Idempotency-Key when retrying an identical merge to avoid applying it twice.
Related integrations
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