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Integrations/Modem
Modem icon

Modem

Customer conversation analysis producing structured topics, people, and company insights.

Turns a pile of customer conversations into themes, and reports which accounts raised a given issue.

Modem icon
Snow

Use Modem with Snow

Snow is a personal AI assistant that builds real apps for you, and they can put Modem to work.

What Snow can do with Modem

These are the Modem operations Snow and the apps you build with it can run. Sign in to choose which ones Snow may run without asking.

Reads19

Look at your data without changing it.

  • Get Channel

    Get one channel's source details, connection state, context, timestamps, and message count by UUID.

  • Get Company

    Get one company's core details, connection values, domain, logo, and VIP status by decimal ID.

  • Get Company Activity

    Get one company's message count, weekly activity series, and source-level message breakdown.

  • Get Company History

    Get up to 50 company audit records plus merge history. The API reports the total audit count but exposes no cursor or page parameter, so this tool cannot retrieve records beyond the requested limit.

  • Get Company Identities

    Get external platform identities linked to one company by Modem's identify operation.

  • Get Current Organization

    Return the organization selected by the connected API key. Use this as an authentication smoke test and to confirm the active tenant; it returns no member, credential, or plan details.

  • Get Person

    Get one person's complete profile, including company, connections, tags, sources, timestamps, identities, and message activity aggregates.

  • Get Person History

    Get up to 50 person audit records plus merge history. The API reports the total audit count but exposes no cursor or page parameter, so this tool cannot retrieve records beyond the requested limit.

  • Get Person Identities

    Get all external platform identities linked to one person.

  • Get Person Source Stats

    Get one person's message counts broken down by source platform.

  • Get Topic

    Get one topic's complete details, including its summary, classification, lifecycle, priority, keywords, time range, archive state, and event count.

  • Get Topic Groups

    Get every message group assigned to one topic in ascending or descending group-time order. Modem does not paginate or limit this endpoint, so topics with many deeply nested messages can return a large response.

  • Get Topic History

    Get up to 50 topic audit records plus action and merge history. The API reports the total audit count but exposes no cursor or page parameter, so this tool cannot retrieve audit records beyond the requested limit.

  • Get Topic People

    Get every unique person who participated in one topic, including source identities, company, profile, VIP state, and contribution count.

  • List and Search Topics

    List or search topics by keywords or semantic meaning with organization, participant, source, status, date, and classification filters, one page at a time. Semantic search takes precedence when both search modes are supplied.

  • List Channels

    List organization channels with connection state and message counts, optionally filtered by source, name, or channel IDs.

  • List Companies

    List companies with person and message aggregates, optionally searching and sorting the result. Returns one page and an opaque continuation cursor.

  • List Groups

    List message groups for exactly one company or one person, returning compact message content and topic context one page at a time.

  • List People

    List people with aggregated message statistics, optionally filtering by search text, ecosystem tags, or company and sorting the result. Returns one page and an opaque continuation cursor.

Creates2

Add something new to your account.

  • Create Companies

    Create one to 50 companies in one batch. Each item succeeds or fails independently; use a one-item array to create one company.

  • Create People

    Create one to 50 people in one batch. Each item succeeds or fails independently; use a one-item array to create one person.

Updates6

Change something that is already there.

  • Add People to Company

    Associate one or more existing people with an existing company. People already associated with the company are reported as skipped. This changes company membership, and the approved API surface has no inverse removal operation.

  • Identify External Records

    Upsert links from external platform records to Modem people and companies in batches of 50. Modem matches platform identities before natural keys, can create records only from the documented creation fields, links resolved memberships, and reports probable duplicate conflicts without merging them.

  • Update Companies

    Update one to 50 companies in one batch. Omitted fields remain unchanged, explicit null values clear nullable fields, and each item reports success independently.

  • Update People

    Update one to 50 people in one batch. Omitted fields remain unchanged, explicit null values clear nullable fields, and each item reports success independently.

  • Update Topic

    Update one topic's priority, lifecycle, issue type, complete keyword list, or archive state. Omitted fields remain unchanged; issue_type=null clears the classification.

  • Update Topics

    Set priority or archive state for one to 100 topics at once. Provide at least one change, use archived=false to unarchive, and provide an archive reason only with archived=true.

Deletes3

Remove something. This often cannot be undone.

  • Merge Companies Irreversibly

    Irreversibly merge one or more source companies into one surviving target. All domains, person associations, and Slack workspaces move to the target, and source records cannot be restored by this API. Requires explicit confirm_irreversible=true. Supply an Idempotency-Key when retrying the same merge to avoid applying it twice.

  • Merge People Irreversibly

    Irreversibly merge one or more source people into one surviving target. All identities, emails, and company associations move to the target, and source records cannot be restored by this API. Requires explicit confirm_irreversible=true. Supply an Idempotency-Key when retrying the same merge to avoid applying it twice.

  • Merge Topics Irreversibly

    Irreversibly merge 1 to 50 source topics into one surviving target. Modem archives and marks every source as merged, then copies their group and event associations to the target; this API cannot undo the merge. Requires explicit confirm_irreversible=true. Supply an Idempotency-Key when retrying an identical merge to avoid applying it twice.

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