ServiceNow

Activates the specified plugin in ServiceNow's CICD Plugin API. Use this action when you need to activate a plugin on a ServiceNow instance as part of a CI/CD pipeline or automated deployment process. This is commonly used after deploying a plugin to enable its functionality on the target instance. This action modifies the state of the ServiceNow instance by activating the plugin. Ensure the plugin is compatible with your instance and that any prerequisites are met before activation.

Attaches a file to a specified record in a ServiceNow table. This action uploads a file and associates it with a specific record (e.g., incident, problem, change request). The file will be visible in the ServiceNow UI under the record's attachments section. Common use cases: - Attach screenshots to incident reports - Upload documents to change requests - Add log files to problem records - Store evidence files for security incidents The action returns complete attachment metadata including download link, file size, and creation details. Note: This action permanently modifies a live ServiceNow instance — attachments cannot be bulk-removed once added.

Cancels the running conflict checking process for a specified ServiceNow change request. Use this action when a conflict check is taking too long or needs to be aborted, and you want to stop the process without waiting for it to complete naturally. This is commonly used when automated change management workflows need to be expedited or when conflict checks are blocking other operations. This action is idempotent — calling it on a change request that has no active conflict check running will still return a success response. However, if the change request doesn't exist, a 404 error will be returned.

Determines whether two specified Configuration Items (CIs) in the ServiceNow CMDB are compatible using the CI Lifecycle Management compatActions endpoint. Use this action when you need to verify compatibility between two Configuration Items before planning changes, deployments, or scheduling activities that involve multiple CIs. This helps ensure that changes to one CI won't negatively impact another CI in the configuration.

Determines whether a CI Lifecycle Management lease has expired for the specified lease record. Use this action when you need to check the expiration status of a lease in ServiceNow's CI Lifecycle Management system. This is a read-only operation that queries whether the specified lease has expired based on its end date and current system time. This action is useful for: - Verifying lease validity before performing operations that require an active lease - Auditing expired leases in the CMDB - Triggering renewal workflows when leases are expired

Determines whether a configuration item (CI) can be transitioned based on CI lifecycle management rules. Use this action when you need to check if a configuration item (CI) in ServiceNow's CMDB has any allowed state transitions under the CI lifecycle management rules. This is typically used when validating whether a CI can be moved to a specific state in its lifecycle, such as before scheduling maintenance or making configuration changes. The endpoint queries the CI lifecycle management rules to determine if the specified CI has any transition restrictions or if certain state changes are not permitted.

Checks out the Service Catalog shopping cart and submits the order as a request. This action retrieves the items in the cart, creates a service catalog request, deletes the cart contents, and returns the request ID and number for tracking. The cart is emptied after successful checkout. This action is irreversible once the checkout is completed — the order has been submitted and cannot be cancelled through this action. Use this action when you need to finalize a Service Catalog order by submitting all items in the shopping cart for processing and approval.

Closes an existing interaction record in ServiceNow by changing its state to closed. Use this action when you need to close or finalize an interaction that has been completed or resolved. This action changes the state of the interaction record to indicate that it is no longer active. Note: The interaction must be in a state that allows closing (e.g., not already closed). This action is typically used after an interaction has been handled and resolved. The body of the POST request can optionally include fields like 'state', 'opened_for', 'resolution_code', and 'resolution_notes' to provide additional context about the closure.

Performs identification and reconciliation of configuration items (CIs) in the ServiceNow CMDB. Use this action when you need to determine whether to insert a new CI or update an existing one based on matching attributes. The API compares the provided data against existing CIs and returns the recommended operation (insert/update) along with the matched or created CI details. This is useful for data imports, discovery integration, or synchronizing CI data from external sources. Note: When dry_run is false (default), this action may create or modify existing CIs in the CMDB.

Creates a new record in a specified ServiceNow table with the provided field values. Common tables include: 'incident', 'problem', 'change_request', 'task', 'sys_user'. The created record is returned with its sys_id and auto-generated number.