Spoki
WhatsApp automation platform for accounts, contacts, operators, templates, service users, and onboarding links.
Helps marketing and support teams in Italy that automate WhatsApp conversations, clone templates, assign operators to chats, and provision service users.
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Example Use Cases
These are example ways Snow can use Spoki when building apps with you. This list is meant to show examples, not document every possible capability. Connecting an account does not make Snow run these automatically on its own.
Tool to assign an operator to a contact's chat. Use this when you need to assign a team member to handle a specific contact's conversation. The operator must have been invited to the account first. Rate limited to 5 requests per minute.
Adds a new service user with a specific role to your Spoki account. Use this when you need to create service accounts for automation, API integrations, or specialized operator roles. Rate limit: 10 requests per minute.
Tool to bulk sync (create or update) multiple contacts in a single request. Rate limit: 1 request per minute. This action performs bulk "upsert" operations: - If a contact with the provided phone number exists, it will be updated with the new information - If no contact exists with that phone number, a new contact will be created Use when you need to: - Import multiple contacts from external systems - Synchronize contact lists in bulk - Efficiently create or update many contacts at once IMPORTANT: Do not use this action to update contacts before initiating an automation. The strict rate limit (1/min) makes it unsuitable for automation workflows.
Tool to check if a service user role has a private key configured. Use when you need to verify key status for a role. Rate limit: 10 requests per minute.
Tool to create a duplicate copy of an existing template. Clone starts in DRAFT status. Use when you need to duplicate a template by ID.
Tool to create an onboarding link for a specific Spoki account. Use when you need to generate a setup link to help users configure their account.
Creates a new contact list in Spoki for organizing and managing contacts. Use this action when you need to create a new list for grouping contacts by campaigns, segments, or any other organizational criteria. Lists are essential for targeted messaging, automation workflows, and campaign management. Rate limit: 10 requests per minute.
Creates a new custom field in Spoki for storing additional contact data. Use this action when you need to define extra data points that can be stored on contacts beyond the standard fields. Custom fields are useful for tracking business-specific information like customer IDs, preferences, subscription dates, or any other structured data. The custom field will be available for use immediately after creation across contact management, automation workflows, and API operations. Ensure the label and code are unique and descriptive for easy identification and usage.
Tool to create a new media file entry in Spoki. Use when you need to register external media files (images, videos, documents) that can be used in campaigns, messages, or other Spoki features. Rate limit: 120 requests per minute.
Creates a new contact or updates an existing contact in Spoki using the phone number as the unique identifier. This action performs an "upsert" operation: - If a contact with the provided phone number exists, it will be updated with the new information - If no contact exists with that phone number, a new contact will be created Use this when you need to: - Add new contacts to your Spoki account - Update existing contact information (name, email, language, custom fields) - Ensure contact records are synchronized with external systems The phone number must be in E.164 format (international format with country code).