Supportbee

Shared inbox support platform for tickets, customers, agents, teams, labels, and email conversations.

Supports shared-inbox work across tickets, customer replies, agent replies, comments, teams, and labels.

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Example Use Cases

These are example ways Snow can use Supportbee when building apps with you. This list is meant to show examples, not document every possible capability. Connecting an account does not make Snow run these automatically on its own.

Add Label to Ticket

Tool to add a label to a ticket. Use when you need to categorize or tag a ticket with a specific label. The label must already exist in your SupportBee account before adding it to a ticket.

Archive SupportBee Ticket

Tool to archive a SupportBee ticket by its ID. Use when you want to move resolved tickets to the archive.

Assign Ticket to Team

Assigns a ticket to a team in SupportBee. Use when you need to route a support ticket to a specific team for handling. Note: If the ticket is already assigned to a team and a user, reassigning to another team will remove the user assignee.

Create Consequence

Creates a new consequence for rules automation in SupportBee. Use when setting up automated actions that should be triggered by rules (e.g., auto-assign tickets, archive, or mark as spam).

Create Filter

Creates a filter in SupportBee by linking a rule with a consequence. Use this after creating both a rule (defining match conditions) and a consequence (defining actions to perform).

Create Forwarding Email

Create a new forwarding email address for the company in SupportBee. Use this to add new support email addresses that will forward incoming emails to your SupportBee account as tickets.

Create Rule

Creates a new automation rule in SupportBee to automatically process tickets based on conditions. Rules allow you to automate ticket workflows by: - Matching tickets based on field conditions (subject, sender, body, etc.) - Automatically applying actions like labeling, archiving, assigning, or setting priority Use this after fetching available labels/teams to get valid IDs for actions. The rule will be evaluated for all new and existing tickets matching the conditions. Returns the created rule's unique ID.

Create Snippet

Create a reusable snippet (canned response) in SupportBee. Snippets are pre-written text templates that agents can quickly insert into ticket replies. Use this to create standard responses for common customer inquiries like refunds, FAQs, or welcome messages.

Create SupportBee Ticket

Creates a new support ticket in SupportBee with a subject, content, and requester details. Use this action to: - Create tickets from customer inquiries or issues - Assign tickets to specific agents or teams during creation - Add tags and labels for better ticket organization - Include CC recipients to keep stakeholders informed The ticket will be created in an unanswered state and will appear in the inbox unless marked as spam.

Create SupportBee User

Invites a new user to your SupportBee account. The user will receive an email invitation and can be assigned as an agent (handles tickets), admin (full access), or collaborator (view/comment only). Use this when you need to add team members to your helpdesk programmatically.