WhatsApp Business platform for customer conversations, templates, phone numbers, media, and message delivery.
Supports customer messaging over WhatsApp Business, including text, template, and voice messages with sent-message activity.
Sign in to connect WhatsApp
Sign in to connect an account and start using WhatsApp in your apps.
Related integrations
Example Use Cases
These are example ways Snow can use WhatsApp when building apps with you. This list is meant to show examples, not document every possible capability. Connecting an account does not make Snow run these automatically on its own.
Create a new message template for the WhatsApp Business Account. Templates must be approved by WhatsApp before they can be used. Templates are required for marketing messages and messages sent outside the 24-hour window.
Delete a message template from the WhatsApp Business Account by name. This permanently removes the template and it cannot be recovered. When you delete a template by name, all templates with that name across all languages will be deleted. Names of deleted templates cannot be reused for 30 days. Important: Only delete templates that are no longer needed, as this operation is irreversible.
Get the business profile information for a WhatsApp Business phone number. This includes business details like description, address, website, and contact info.
Get metadata and download URL for uploaded WhatsApp media. Returns media ID, download URL (valid for 5 minutes), MIME type, SHA256 hash, and file size. The download URL can be used to retrieve the actual media file.
Get all message templates for the WhatsApp Business Account. Templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Retrieve detailed information about a specific WhatsApp Business phone number. Returns phone number details including verification status, quality rating, display number, verified business name, throughput limits, and webhook configuration. Use this to check phone number status, settings, and capabilities. To get available phone number IDs, first call WHATSAPP_GET_PHONE_NUMBERS.
Retrieve all phone numbers registered to your WhatsApp Business Account. Returns phone number IDs, display numbers, verification status, quality ratings, and messaging throughput limits. Use the phone number ID from the response to send WhatsApp messages via other API actions.
Get the status and details of a specific message template. This is useful for checking if a template has been approved, rejected, or is still pending review.
Send contacts WhatsApp number. Note: The message will be delivered to the recipient only if they have initiated a conversation first.
Send an interactive button message with up to 3 reply buttons to a WhatsApp user. Interactive button messages allow recipients to quickly respond by tapping predefined buttons. Perfect for yes/no questions, multiple choice selections, quick actions, or call-to-action scenarios. IMPORTANT REQUIREMENTS: - The recipient must be a registered WhatsApp user - The recipient must have messaged your business first within the last 24 hours (WhatsApp's customer service window) - You can include 1-3 buttons per message - Each button can have a title (max 20 chars) and unique ID (max 256 chars) Use cases: Customer service menus, appointment confirmations, feedback collection, product selections.
Triggers
These are the trigger events currently available for WhatsApp.
Triggers when a WhatsApp message status changes. IMPORTANT LIMITATION: WhatsApp Cloud API does not provide a native polling endpoint for message status. Status updates are ONLY delivered via webhooks in real-time. This trigger cannot directly poll the WhatsApp API for status updates. This trigger will return empty results as WhatsApp does not support this operation. To track message status updates, you must: 1. Set up a webhook endpoint to receive status notifications from WhatsApp 2. Store the webhook data in your own database 3. Use a different mechanism to query your stored webhook data For more information, see: - https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks