Productlane

Linear-based customer feedback platform for companies, contacts, feedback, insights, threads, and changelog entries.

Helps product teams that capture feedback and insights, build threads for feature requests and bugs, and document releases in a changelog.

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Example Use Cases

These are example ways Snow can use Productlane when building apps with you. This list is meant to show examples, not document every possible capability. Connecting an account does not make Snow run these automatically on its own.

Close Productlane Widget

Tool to close the Productlane widget. Use when you need to hide the widget after completing an interaction.

Create Changelog Entry

Tool to create a new changelog entry in Productlane. Use when you need to document product updates, new features, or bug fixes. The content supports markdown format including headings, bulleted lists, and other markdown features.

Create Company

Tool to create a new company in Productlane. Use when you need to add a company record with optional domain-based contact auto-linking. Authentication required via Bearer token.

Create Contact

Tool to create a new contact in your Productlane workspace with optional company linking. Use when adding new contacts to track customer interactions and feedback.

Create Feedback

Tool to create new feedback in Productlane. Use when submitting user feedback, feature requests, or bug reports through the API. This is equivalent to adding feedback through the Productlane widget or portal. Requires email, feedback text, and pain level.

Create Insight

Tool to create a new insight/thread in Productlane workspace. Use when you need to capture customer feedback, feature requests, or bug reports.

Create Thread

Tool to create a new thread in Productlane. Use when you need to create feedback, feature requests, or bug reports from users.

Create Upvote

Tool to create an upvote for a project or issue. Use when you need to record user support for a project or issue. Either projectId or issueId must be provided.

Delete Company

Tool to delete a company by its unique ID. Use when you need to permanently remove a company and all associated data from Productlane.

Delete Contact

Tool to delete a contact by ID. Use when you need to permanently remove a contact from Productlane. Authentication is required and you can only delete your own contacts.