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Productlane

Linear-based customer feedback platform for companies, contacts, feedback, insights, threads, and changelog entries.

Helps product teams that capture feedback and insights, build threads for feature requests and bugs, and document releases in a changelog.

Example Use Cases

These are the Productlane actions Snow can use when building apps with you. Connecting an account does not make Snow run these on its own.

Close Productlane Widget

Tool to close the Productlane widget. Use when you need to hide the widget after completing an interaction.

Create Company

Tool to create a new company in Productlane. Use when you need to add a company record with optional domain-based contact auto-linking. Authentication required via Bearer token.

Create Contact

Tool to create a new contact in your Productlane workspace with optional company linking. Use when adding new contacts to track customer interactions and feedback.

Create Feedback

Tool to create new feedback in Productlane. Use when submitting user feedback, feature requests, or bug reports through the API. This is equivalent to adding feedback through the Productlane widget or portal. Requires email, feedback text, and pain level.

Create Thread

Tool to create a new thread in Productlane. Use when you need to create feedback, feature requests, or bug reports from users.

Delete Company

Tool to delete a company by its unique ID. Use when you need to permanently remove a company and all associated data from Productlane.

Delete Contact

Tool to delete a contact by ID. Use when you need to permanently remove a contact from Productlane. Authentication is required and you can only delete your own contacts.

Disable Productlane Widget

Tool to disable the Productlane widget across the entire page. Use when needing to turn off the widget programmatically.

Enable Productlane Widget

Tool to enable the Productlane widget. Use after confirming the widget is currently disabled.

Get Insight

Tool to retrieve an insight/thread by its ID. Use when you need to fetch details about a specific piece of feedback or customer insight.