Productlane
Linear-based customer feedback platform for companies, contacts, feedback, insights, threads, and changelog entries.
Helps product teams that capture feedback and insights, build threads for feature requests and bugs, and document releases in a changelog.
Use Productlane with Snow
Snow is a personal AI assistant that builds real apps for you, and they can put Productlane to work.
What Snow can do with Productlane
These are the Productlane operations Snow and the apps you build with it can run. Sign in to choose which ones Snow may run without asking.
Reads25
Look at your data without changing it.
- Close Productlane Widget
Tool to close the Productlane widget. Use when you need to hide the widget after completing an interaction.
- Disable Productlane Widget
Tool to disable the Productlane widget across the entire page. Use when needing to turn off the widget programmatically.
- Enable Productlane Widget
Tool to enable the Productlane widget. Use after confirming the widget is currently disabled.
- Get Insight
Tool to retrieve an insight/thread by its ID. Use when you need to fetch details about a specific piece of feedback or customer insight.
- Get Linear Customer Options
Tool to retrieve available Linear customer statuses and tiers for your workspace. Use when you need to know the valid Linear options before creating or updating companies. Returns null for both statuses and tiers if Linear is not connected.
- List Changelogs
Tool to list all published changelogs for a workspace by ID. Use when you need to retrieve changelog entries for a specific Productlane workspace.
- List Help Center Articles
Tool to list all help center articles for a specific workspace. Use when you need to retrieve documentation or support articles from a workspace's help center.
- List Insights
Tool to list all threads/insights for your workspace with optional filtering. Use when you need to retrieve insights filtered by state, issue, or project, with support for pagination via 'take' and 'skip' parameters.
- Open Productlane Docs Article in Widget
Tool to open a specific docs article in the Productlane widget. Use after widget initialization and load.
- Open Productlane Widget
Tool to generate a JavaScript snippet that opens the Productlane widget. Use when you need to programmatically display the widget on your front-end after page load.
Creates8
Add something new to your account.
- Create Company
Tool to create a new company in Productlane. Use when you need to add a company record with optional domain-based contact auto-linking. Authentication required via Bearer token.
- Create Contact
Tool to create a new contact in your Productlane workspace with optional company linking. Use when adding new contacts to track customer interactions and feedback.
- Create Feedback
Tool to create new feedback in Productlane. Use when submitting user feedback, feature requests, or bug reports through the API. This is equivalent to adding feedback through the Productlane widget or portal. Requires email, feedback text, and pain level.
- Create Thread
Tool to create a new thread in Productlane. Use when you need to create feedback, feature requests, or bug reports from users.
- Invite User to Workspace
Tool to invite a new user to your Productlane workspace. An invitation email with a join link will be sent to the user. Only admins can invite users.
- Create Changelog Entry
Tool to create a new changelog entry in Productlane. Use when you need to document product updates, new features, or bug fixes. The content supports markdown format including headings, bulleted lists, and other markdown features.
- Create Insight
Tool to create a new insight/thread in Productlane workspace. Use when you need to capture customer feedback, feature requests, or bug reports.
- Create Upvote
Tool to create an upvote for a project or issue. Use when you need to record user support for a project or issue. Either projectId or issueId must be provided.
Updates3
Change something that is already there.
- Update Insight
Tool to update an existing insight (thread) by ID. Use when you need to modify insight properties such as title, state, pain level, or associations with projects, companies, or contacts.
- Update Company
Tool to update an existing company record in Productlane by its unique identifier. Use when you need to modify company details such as name, domains, revenue, size, status, tier, or external IDs. All fields except the company ID are optional.
- Update Contact
Tool to update an existing contact in Productlane. Use when you need to modify contact details such as name, email, or company associations. Users can only update their own contacts.
Deletes3
Remove something. This often cannot be undone.
- Delete Company
Tool to delete a company by its unique ID. Use when you need to permanently remove a company and all associated data from Productlane.
- Delete Contact
Tool to delete a contact by ID. Use when you need to permanently remove a contact from Productlane. Authentication is required and you can only delete your own contacts.
- Delete Upvote
Tool to delete an upvote by its unique ID. Use when removing a previously cast upvote on an issue or project.
Related integrations
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