Productlane

These are the Productlane actions available to the apps you build with Snow. Connecting an account does not make Snow run these on its own.

• Close Productlane Widget

  Tool to close the Productlane widget. Use when you need to hide the widget after completing an interaction.

• Create Company

  Tool to create a new company in Productlane. Use when you need to add a company record with optional domain-based contact auto-linking. Authentication required via Bearer token.

• Create Contact

  Tool to create a new contact in your Productlane workspace with optional company linking. Use when adding new contacts to track customer interactions and feedback.

• Create Feedback

  Tool to create new feedback in Productlane. Use when submitting user feedback, feature requests, or bug reports through the API. This is equivalent to adding feedback through the Productlane widget or portal. Requires email, feedback text, and pain level.

• Create Thread

  Tool to create a new thread in Productlane. Use when you need to create feedback, feature requests, or bug reports from users.

• Delete Company

  Tool to delete a company by its unique ID. Use when you need to permanently remove a company and all associated data from Productlane.

• Delete Contact

  Tool to delete a contact by ID. Use when you need to permanently remove a contact from Productlane. Authentication is required and you can only delete your own contacts.

• Disable Productlane Widget

  Tool to disable the Productlane widget across the entire page. Use when needing to turn off the widget programmatically.

• Enable Productlane Widget

  Tool to enable the Productlane widget. Use after confirming the widget is currently disabled.

• Get Insight

  Tool to retrieve an insight/thread by its ID. Use when you need to fetch details about a specific piece of feedback or customer insight.

• Get Linear Customer Options

  Tool to retrieve available Linear customer statuses and tiers for your workspace. Use when you need to know the valid Linear options before creating or updating companies. Returns null for both statuses and tiers if Linear is not connected.

• Invite User to Workspace

  Tool to invite a new user to your Productlane workspace. An invitation email with a join link will be sent to the user. Only admins can invite users.

• List Changelogs

  Tool to list all published changelogs for a workspace by ID. Use when you need to retrieve changelog entries for a specific Productlane workspace.

• List Help Center Articles

  Tool to list all help center articles for a specific workspace. Use when you need to retrieve documentation or support articles from a workspace's help center.

• List Insights

  Tool to list all threads/insights for your workspace with optional filtering. Use when you need to retrieve insights filtered by state, issue, or project, with support for pagination via 'take' and 'skip' parameters.

• Open Productlane Docs Article in Widget

  Tool to open a specific docs article in the Productlane widget. Use after widget initialization and load.

• Open Productlane Widget

  Tool to generate a JavaScript snippet that opens the Productlane widget. Use when you need to programmatically display the widget on your front-end after page load.

• Register Widget Event Listener

  Tool to register a listener for Productlane widget events. Use after widget initialization to run custom logic on 'open', 'close', 'submit', or 'widgetLoaded' events.

• Toggle Productlane Widget

  Tool to toggle the Productlane widget between open and closed states. Use after widget initialization.

• Update Insight

  Tool to update an existing insight (thread) by ID. Use when you need to modify insight properties such as title, state, pain level, or associations with projects, companies, or contacts.

• Widget off event

  Tool to remove a previously registered widget event listener. Use after widget setup to deregister callbacks.

• Create Changelog Entry

  Tool to create a new changelog entry in Productlane. Use when you need to document product updates, new features, or bug fixes. The content supports markdown format including headings, bulleted lists, and other markdown features.

• Create Insight

  Tool to create a new insight/thread in Productlane workspace. Use when you need to capture customer feedback, feature requests, or bug reports.

• Create Upvote

  Tool to create an upvote for a project or issue. Use when you need to record user support for a project or issue. Either projectId or issueId must be provided.

• Delete Upvote

  Tool to delete an upvote by its unique ID. Use when removing a previously cast upvote on an issue or project.

• Get Changelog

  Tool to retrieve a published changelog by ID from Productlane. Use when you need to fetch details about a specific changelog entry. No authorization is required for published changelogs.

• Get Company by ID

  Tool to retrieve a company by its unique ID. Use when you need detailed information about a specific company including its metadata, integrations, and associated data.

• Get Contact

  Tool to retrieve a contact by ID or email from Productlane. Use when you need to fetch details about a specific contact in your workspace. Authentication is required and you can only access contacts that belong to your workspace.

• Get Help Center Article

  Tool to retrieve a help center article by its ID. Use when you need to fetch details, content, and metadata for a specific help center article.

• Get Issue by ID

  Tool to retrieve a specific issue by its ID from a workspace. Use when you need to fetch detailed information about an issue including its title, description, status, priority, and metadata.

• Get Project

  Tool to retrieve a project by its ID from a workspace. Use when you need to fetch details about a specific project including its name, description, progress, and associated metadata.

• Get Workspace

  Tool to fetch workspace details by ID. Use when you need to retrieve workspace configuration, branding, or latest changelog information.

• List Companies

  Tool to list all companies in Productlane. Use 'take' and 'skip' parameters to paginate through results. Supports filtering by domain or name.

• List contacts

  Tool to retrieve all contacts for your workspace. Use when you need to list contacts with optional pagination support.

• List Productlane Issues

  Tool to retrieve all issues from a Productlane workspace. Use when you need to fetch issues from a workspace that has their portal/roadmap published.

• List Projects

  Tool to retrieve all projects within a workspace. Use when you need to list available projects from a published Productlane workspace portal or roadmap.

• List Workspace Members

  Tool to retrieve all members of your workspace with their roles and user information. Returns memberships sorted by role (admins first).

• Update Company

  Tool to update an existing company record in Productlane by its unique identifier. Use when you need to modify company details such as name, domains, revenue, size, status, tier, or external IDs. All fields except the company ID are optional.

• Update Contact

  Tool to update an existing contact in Productlane. Use when you need to modify contact details such as name, email, or company associations. Users can only update their own contacts.