Respond.io
Customer conversation platform for contacts, messages, channels, tags, and internal conversation comments.
Helps support and sales teams that organize contacts and conversations with tags, send messages across channels, and post internal notes.
Example Use Cases
These are the Respond.io actions Snow can use when building apps with you. Connecting an account does not make Snow run these on its own.
Tool to add a comment (internal note) to a contact's conversation. Use after verifying the contact identifier.
Creates a new contact in the respond.io workspace with the specified details. The contact is identified by email, phone number, or contact ID. Supports adding profile information, language preferences, and custom fields that have been pre-configured in the workspace.
Creates a new tag in the Respond.io workspace for organizing and categorizing contacts and conversations. Tags help with segmentation, filtering, and workflow automation. Each tag must have a unique name within the workspace.
Tool to retrieve a specific message. Use when you need the details of a message sent to or received from a contact.
Tool to retrieve a list of channels connected to the workspace. Use when you need to enumerate all messaging channels with pagination support.
Tool to retrieve a list of users in the workspace. Use when you need to fetch all workspace users for auditing or assignment.
Updates an existing workspace tag by its current name. You can modify the tag's name, description, or emoji. Note: Color codes are not currently supported by the API and will be rejected if provided. At least one field besides currentName must be provided to update.