Helpwise

Attempts to delete a conversation by ID from Helpwise. Note: The Helpwise API may not support conversation deletion via the REST API. If deletion is not supported, this action will return an error indicating that the endpoint was not found or the method is not allowed. Use this action when you need to attempt to permanently remove a conversation by its ID.

Attempts to delete a message from Helpwise. Note: The Helpwise API may not support message deletion via the REST API. If deletion is not supported, this action will return an error indicating that the DELETE method is not allowed (HTTP 405). Use this action when you need to attempt to permanently remove a message by its ID.

Tool to delete a note from a conversation. Use when you need to permanently remove a note by its ID from a specific conversation after confirming the IDs.

Delete a Helpwise webhook by its ID. Use this tool when you need to permanently remove a webhook configuration. Returns an empty response on successful deletion (HTTP 204 No Content).

Tool to delete a mailbox by its unique identifier. NOTE: As of 2026, the Helpwise API may not support mailbox deletion via API. This action attempts deletion but will fail if the endpoint is not available (405 Method Not Allowed). Consider managing mailboxes through the Helpwise web interface if API deletion is unsupported.

Deletes a Helpwise email template (saved reply) by its ID. Returns empty response on success (HTTP 204). Use this tool when you need to permanently remove a template that is no longer needed. Ensure the template_id is valid before deletion - this operation cannot be undone. Common responses: - Success (204): Template deleted successfully - Not Found (404): Template ID does not exist or was already deleted - Forbidden (403): No permission to delete this template

Retrieves a specific attachment by its unique identifier. Use this after obtaining an attachment ID from conversations, messages, or attachment listings to get detailed attachment metadata including download URL, file name, content type, and timestamps.

Retrieves attachments from messages in a specific conversation. Important: Helpwise does not provide a dedicated attachments endpoint. This action retrieves attachments by fetching messages from the conversation and extracting attachment information from them. A conversation_id is required to use this action. Use this when you need to: - Get all file attachments from a specific conversation - Access attachment metadata (filename, URL, size, content type) - Download files shared in customer support conversations Note: This action retrieves attachments through the messages endpoint, as Helpwise embeds attachment data within message objects rather than providing a standalone attachments resource.

Tool to retrieve details of a specific note. Use when you know the conversation and note IDs and need full note information.

Retrieves all notes associated with a specific conversation. Notes are internal comments or annotations that team members add to conversations for collaboration and context.

Tool to retrieve a list of conversations. Use when you need to list and paginate support conversations for display or analysis.

Retrieves detailed information for a specific contact by ID. Use this when you need to fetch complete contact details including name, email, phone, company, and timestamps for a known contact ID.

Retrieves details of a specific custom field by its ID. Use this when you need to fetch custom field properties such as name, description, value, associated inboxes, and creator information.

Tool to retrieve details of a specific mailbox by its ID. Use when you know the mailbox ID and need full mailbox information.

Tool to retrieve mailboxes. Use when you need to list and paginate mailboxes after authenticating.

Retrieves detailed information about a specific tag in Helpwise. Use this action when you need to: - Get the full properties of a tag including its name, color, and timestamps - Verify that a tag exists before performing operations on it - Retrieve tag details for display or processing Tags in Helpwise are labels that can be applied to conversations for organization and filtering.

Retrieves details of a specific Helpwise team by its ID. Note: Team endpoints may not be available in all Helpwise API plans. If this action returns a 404 error, teams may need to be managed through the Helpwise web interface. Use this tool when you have a valid team_id and need to fetch team details such as name and timestamps.

Tool to retrieve Helpwise teams. Use when you need to list and paginate all teams for assignment or management.

Tool to retrieve Helpwise users list. Use when you need to fetch and paginate agents for assignment.

Retrieve detailed configuration for a specific Helpwise webhook by its ID. Use this action when you: - Need to inspect the configuration of an existing webhook - Want to verify webhook settings (URL, events, active status) - Need to check webhook creation/update timestamps Prerequisites: You must have a valid webhook ID, which can be obtained from the 'Get Webhooks' action or when creating a webhook.

Tool to retrieve Helpwise webhooks. Use when you need to list and paginate all webhook configurations.

Tool to retrieve Helpwise WhatsApp message templates. Use when you need to list WhatsApp templates for a mailbox or account.

Tool to update an existing Helpwise contact. Use when you need to modify contact details or custom attributes.

Tool to update an existing message. Use when you need to modify message content by its ID.

Updates an existing tag's name and/or color in Helpwise. Use this action when you need to rename a tag or change its visual appearance. You must have the tag's ID before calling this action - obtain it using HELPWISE_GET_TAG or from the Helpwise UI.

Updates an existing Helpwise email template by modifying its name, subject, and/or HTML content. Use this action when you need to: - Change the display name of a template - Update the subject line (including placeholders) - Modify the HTML content/body of the template Prerequisites: - You must have the template_id (obtain via Get Templates action or Helpwise UI) - At least one field (name, subject, or html) must be provided for update Note: This action performs a partial update - only provided fields will be modified.

Updates an existing Helpwise mailbox. Use this action to modify mailbox settings such as display name, email address, team assignment, email signature, or default status. At least one field must be provided for update. Obtain the mailbox_id from the Get Mailboxes action.