Crisp
Customer messaging with live chat conversations, contact profiles, and support inbox history.
Reads an ongoing chat, replies to a visitor, and looks up what a customer asked about previously.
Use Crisp with Snow
Snow is a personal AI assistant that builds real apps for you, and they can put Crisp to work.
What Snow can do with Crisp
These are the Crisp operations Snow and the apps you build with it can run. Sign in to choose which ones Snow may run without asking.
Reads7
Look at your data without changing it.
- Get Conversation
Get one conversation's status, assignment, inbox, visitor metadata, unread counts, and latest-message summary.
- Get People Profile
Get one customer profile by its Crisp people ID or exact email address.
- List Conversation Messages
Return a batch of messages from a conversation, optionally before, after, or around one millisecond timestamp.
- List Conversations
List or search workspace conversations with support-focused filters, one page at a time.
- List Inboxes
List configured Crisp inboxes and their operator/team membership, one page at a time.
- List Operators
List workspace operators and pending members with their IDs, roles, and current availability.
- List People Profiles
List or search customer profiles by text, creation date, and sort order, one page at a time.
Updates4
Change something that is already there.
- Assign Conversation
Assign a conversation to one operator or explicitly remove its current operator assignment.
- Move Conversation to Inbox
Move a conversation to a specific Crisp inbox, or remove its inbox categorization when inbox_id is null.
- Update Conversation Meta
Update support-relevant visitor details, subject, segments, or custom data on a conversation without replacing unspecified fields. Provide at least one field to update.
- Update Conversation State
Set a conversation to pending, unresolved, or resolved.
Deletes1
Remove something. This often cannot be undone.
- Send Conversation Message
Send a visitor-visible text reply to an existing Crisp conversation immediately; this external communication is irreversible.
Related integrations
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