Freshservice

These are the Freshservice actions available to the apps you build with Snow. Connecting an account does not make Snow run these on its own.

• Create Ticket

  Tool to create a new ticket. Use when you need to log an incident or service request.

• Get Freshservice Ticket

  Tool to retrieve detailed information about a specific ticket by ID. Use when you need to get full details of a ticket including its status, priority, requester, and other attributes.

• List Freshservice Tickets

  Tool to list all tickets in Freshservice with optional filtering and pagination. Use when you need to retrieve ticket IDs or search for tickets. By default only tickets created within the past 30 days are returned; use updated_since for older tickets.

• List Service Catalog Items

  Tool to list all service catalog items in Freshservice. Use when you need to discover available catalog items and their display_ids before creating service requests.

• Bulk Update Tickets

  Tool to bulk update multiple Freshservice tickets by sequential update calls. Use when you need to update fields across many tickets in absence of a native bulk API.

• Create Service Request

  Create a service request for a catalog item in Freshservice using the v2 API. The catalog item display_id can be found in Admin > Service Catalog by clicking on an item and checking the URL (e.g., /service_catalog/items/1 means display_id=1).

• Get Problem Form Fields by Workspace

  Tool to list problem form fields. Use when you need to retrieve the form fields available for problems in a specific workspace.

• List Freshservice Locations

  Tool to list all locations in Freshservice. Use when you need to retrieve paginated location data.

• List Release Form Fields

  Tool to list release form fields metadata. Use when you need to fetch release field definitions before building or validating release forms.