Zoho Desk
Customer support platform for tickets, contacts, accounts, agents, departments, and help center content.
Handles Zoho Desk support work across tickets, accounts, contacts, comments, attachments, articles, and ticket status changes.
Use Zoho Desk with Snow
Snow is a personal AI assistant that builds real apps for you, and they can put Zoho Desk to work.
What Snow can do with Zoho Desk
These are the Zoho Desk actions available to the apps you build with Snow. Connecting an account does not make Snow run these on its own.
Tool to create a new Zoho Desk ticket with subject, description, department, and requester details. Use when you need to create a support ticket in Zoho Desk. Returns the created ticket with id and webUrl for downstream chaining.
Tool to fetch multiple contacts by their IDs using Zoho Desk's contactsByIds endpoint.
Tool to list contacts with filters and pagination. Use when you need to fetch contacts from Zoho Desk with optional filtering, sorting, or field selection.
Tool to fetch details of a Zoho Desk agent. Use when you have an agent ID and need its full data, optionally including related resources.
Tool to get the total count of agents in Zoho Desk. Use when you need the number of agents optionally filtered by status, confirmation, or light agents.
Tool to fetch details of a Zoho Desk contact. Use when you have a contact ID and need its full data, optionally including accounts or owner details.
Tool to fetch details of a Zoho Desk department by ID.
Tool to get/download a department's logo from Zoho Desk.
Tool to get the total count of departments in Zoho Desk. Use when you need the number of departments, optionally filtered by enabled status.
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