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Integrations/Zoho Desk
Zoho Desk icon

Zoho Desk

Customer support platform for tickets, contacts, accounts, agents, departments, and help center content.

Handles Zoho Desk support work across tickets, accounts, contacts, comments, attachments, articles, and ticket status changes.

Zoho Desk icon
Snow

Use Zoho Desk with Snow

Snow is a personal AI assistant that builds real apps for you, and they can put Zoho Desk to work.

What Snow can do with Zoho Desk

These are the Zoho Desk actions available to the apps you build with Snow. Connecting an account does not make Snow run these on its own.

  • Create Ticket

    Tool to create a new Zoho Desk ticket with subject, description, department, and requester details. Use when you need to create a support ticket in Zoho Desk. Returns the created ticket with id and webUrl for downstream chaining.

  • Get Contacts By IDs

    Tool to fetch multiple contacts by their IDs using Zoho Desk's contactsByIds endpoint.

  • List Contacts

    Tool to list contacts with filters and pagination. Use when you need to fetch contacts from Zoho Desk with optional filtering, sorting, or field selection.

  • Get Agent

    Tool to fetch details of a Zoho Desk agent. Use when you have an agent ID and need its full data, optionally including related resources.

  • Get Agents Count

    Tool to get the total count of agents in Zoho Desk. Use when you need the number of agents optionally filtered by status, confirmation, or light agents.

  • Get Contact

    Tool to fetch details of a Zoho Desk contact. Use when you have a contact ID and need its full data, optionally including accounts or owner details.

  • Get Department

    Tool to fetch details of a Zoho Desk department by ID.

  • Get Department Logo

    Tool to get/download a department's logo from Zoho Desk.

  • Get Departments Count

    Tool to get the total count of departments in Zoho Desk. Use when you need the number of departments, optionally filtered by enabled status.

  • Get Ticket

    Get Ticket

  • Get Ticket Latest Thread

    Tool to fetch the most recent thread of a ticket. Use when you need the latest conversation on a ticket.

  • Get Ticket Resolution

    Get Ticket Resolution

  • Get Ticket Thread

    Tool to fetch a specific thread within a Zoho Desk ticket. Use when you need detailed thread information by ticket and thread IDs.

  • List Contact Accounts

    Tool to list accounts associated with a Zoho Desk contact. Use when you need to retrieve the accounts linked to a specific contact.

  • List Departments

    Tool to list all departments in the current Zoho Desk organization.

  • List Organizations

    Tool to list all organizations the current user belongs to. Use when you need to retrieve organization metadata like portal URLs, names, and editions.

  • List Roles

    List Roles

  • List Roles By IDs

    List Roles By IDs

  • List Teams in Department

    Tool to list teams in the specified Zoho Desk department.

  • List Ticket Conversations

    List Ticket Conversations

  • List Tickets

    List Tickets

  • Update Many Tasks

    Update multiple tasks in a single call using Zoho Desk API. Endpoint: POST /api/v1/tasks/updateMany

  • Upload Department Logo

    Tool to upload/update a department logo in Zoho Desk.

Ready to put Zoho Desk to work?

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