Zoho Desk
Customer support platform for tickets, contacts, accounts, agents, departments, and help center content.
Handles Zoho Desk support work across tickets, accounts, contacts, comments, attachments, articles, and ticket status changes.
Sign in to connect Zoho Desk
Sign in to connect an account and start using Zoho Desk in your apps.
Example Use Cases
These are example ways Snow can use Zoho Desk when building apps with you. This list is meant to show examples, not document every possible capability. Connecting an account does not make Snow run these automatically on its own.
Tool to create a new Zoho Desk ticket with subject, description, department, and requester details. Use when you need to create a support ticket in Zoho Desk. Returns the created ticket with id and webUrl for downstream chaining.
Tool to fetch details of a Zoho Desk agent. Use when you have an agent ID and need its full data, optionally including related resources.
Tool to get the total count of agents in Zoho Desk. Use when you need the number of agents optionally filtered by status, confirmation, or light agents.
Tool to fetch details of a Zoho Desk contact. Use when you have a contact ID and need its full data, optionally including accounts or owner details.
Tool to fetch multiple contacts by their IDs using Zoho Desk's contactsByIds endpoint.
Tool to fetch details of a Zoho Desk department by ID.
Tool to get/download a department's logo from Zoho Desk.
Tool to get the total count of departments in Zoho Desk. Use when you need the number of departments, optionally filtered by enabled status.
Get Ticket
Tool to fetch the most recent thread of a ticket. Use when you need the latest conversation on a ticket.