HelpSpot

Return the connected HelpSpot staff user's identity, defaults, and support capabilities without authentication tokens.

Return one support request with normalized history and optional time total; fail clearly when HelpSpot returns its sparse HTTP-200 missing-request shape.

List the connected staff user's saved and built-in queue filters, including symbolic selectors such as inbox and myq.

List reusable response templates available to the connected staff user, either all templates or the user's ten most-used templates.

List IDs and labels used to categorize, assign, route, or set the status of HelpSpot requests.

Return one cursor-controlled page of request summaries from a saved or built-in HelpSpot queue filter.

Search support requests by text, customer, state, assignment, or date and return one concise cursor-controlled page.

Subscribe or unsubscribe a staff user from updates to one support request.

Create a staff-side support request with an initial customer-visible or internal note. Configured HelpSpot automations may send notifications.

Update request, customer, assignment, and state fields and optionally append one customer-visible or internal note. Configured HelpSpot notifications may be sent.