Plain
Customer support platform for customers, threads, events, labels, teams, and support conversations.
Supports customer support work across customers, threads, customer events, labels, groups, and lifecycle updates.
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Example Use Cases
These are example ways Snow can use Plain when building apps with you. This list is meant to show examples, not document every possible capability. Connecting an account does not make Snow run these automatically on its own.
Tool to add a customer to one or more customer groups. Use when you have a customer and groups ready.
Creates a new customer group in Plain for organizing and segmenting customers. Customer groups allow you to categorize customers (e.g., by pricing tier, feature access, or support level) and manage them more effectively in your support workflow. Each group has a unique key, display name, and visual color for easy identification. Use this when you need to create a new customer segment for organization or filtering purposes.
Tool to create a new thread. Use after obtaining valid customer identifier.
Tool to delete a customer from the system. Use when you need to remove a customer by their ID.
Tool to delete a user from the system. Use when you need to remove a user by their ID after confirming existence.
Tool to fetch company details by ID. Use when you need the full profile of a company, including name, domain, contract value, owner info, and timestamps.
Fetches external issue tracker links (Jira, Linear, GitHub, etc.) associated with a customer's threads. Returns a flattened list of all issue links across the customer's threads, including the thread context for each issue. Useful for getting a complete view of all external issues related to a customer. With defaults, returns up to threadFirst×linkFirst (2,500) total issue links; results are truncated if limits are exceeded, so reduce threadFirst or linkFirst for large datasets.
Tool to fetch a tier by its ID. Use when you have a tier ID and need its metadata before proceeding. Example: "Fetch tier with ID tier_123".
Fetch customer details by email address. Returns customer information if found, or null if no customer exists with that email.
Tool to retrieve details of a specific customer by their unique ID. Use after obtaining the customer's ID to fetch their complete record.