FuseDesk
Help desk with cases, email conversations, contacts, departments, and representatives.
Opens a case, replies to a customer, and routes the ticket to the right department.
Use FuseDesk with Snow
Snow is a personal AI assistant that builds real apps for you, and they can put FuseDesk to work.
What Snow can do with FuseDesk
These are the FuseDesk operations Snow and the apps you build with it can run. Sign in to choose which ones Snow may run without asking.
Reads14
Look at your data without changing it.
- Get Case
Get one FuseDesk support case and its complete history by case ID.
- Get Chat
Get one FuseDesk chat and its complete message history by chat UUID.
- Get Contact
Get a FuseDesk contact by UUID, including current data from its linked CRM contact.
- Get Department
Get a FuseDesk department's assignment, template, staleness, feedback, phone, and archive settings by department ID.
- Get Email
Get one FuseDesk email by its numeric ID, including its complete body.
- Get Rep
Get a FuseDesk rep's detailed profile, permissions, and signatures.
- List Case Tags
List available FuseDesk case tags and their case counts.
- List Chats
List active FuseDesk chats across connected chat platforms, including assignment links, recent-message context, and lifecycle state.
- List Departments
List active, archived, or all FuseDesk departments using the current v2 representation.
- List Reps
List active and disabled FuseDesk reps for assignment and ownership decisions.
Creates4
Add something new to your account.
- Add Case Note
Add an internal note or call record to a case and optionally change its status.
- Create Case
Open a support case for a customer in a FuseDesk department.
- Create Case Tag
Create a reusable FuseDesk case tag.
- Create Contact
Create a FuseDesk contact. FuseDesk also links the new contact to a matching contact in the connected CRM, or creates that CRM contact when no match exists.
Updates6
Change something that is already there.
- Bulk Update Cases
Apply an assignment, department, status, tag, CRM automation, CRM tag, or snooze operation to multiple FuseDesk cases.
- Change Case Tag
Apply or remove one existing case tag from one FuseDesk case.
- Snooze Case
Snooze a case until an absolute date/time or FuseDesk relative-time expression.
- Update Case
Change a case's content, customer link, assignment, department, or status. Provide at least one field to update.
- Update Chat
Rename, transfer, relink, or mark a live FuseDesk chat seen or unseen. Provide at least one field to update.
- Update Contact
Update a FuseDesk contact. Warning: FuseDesk also updates the linked CRM contact, so confirm that both records should change before calling this tool. Provide at least one contact field or non-empty billing address to update.
Deletes3
Remove something. This often cannot be undone.
- Bulk Merge Cases
Irreversibly merge multiple FuseDesk cases. This cannot be undone; call only after the user explicitly requests a merge and verifies every case ID.
- Close Chat
Irreversibly close a FuseDesk chat and end the live conversation. This cannot be undone. Supplying rep_id, department_id, or case_status may also create and assign a new support case from the chat.
- Reply To Case
Send an external email reply on a FuseDesk case using supplied content or an existing reply template. This immediately emails the resolved recipients.
Related integrations
Ready to put FuseDesk to work?
Sign up free, build an app by chatting, and connect FuseDesk in minutes. No credit card required.